RETURN POLICY
 
Last updated 1st August, 2021
 
Thank you for your purchase. We hope you are happy with your new fidgets. However, if you are not completely satisfied with your purchase, you may return it to us for a refund of the items only; postage and return postage will not be refunded. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
Liquid filled objects (such as Nee Dohs), are quite delicate so please handle and play with care, if not the item can break, if this happens the item can be returned at your own expense and replacement item will be posted to you once the item has arrived back at our location. Please notify us of this within 24hrs of delivery. After this period a replacement will not be offered
 
RETURN PROCESS
 
To return an item, please email customer service at support@fidgetcrazy.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with your Order Number and RMA Number, and mail your return to the following address:
 
Fidget Crazy
Attn: Returns
RMA #
79 Brookfield  
West Allotment  
Newcastle Upon Tyne, Tyne & Wear NE27 0BJ  
United Kingdom  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
           
     ●     Items must be in their original packaging and not damaged.   
     ●     Do not return any items without an RMA code.   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
07967322162 
support@fidgetcrazy.co.uk